Accenture Employment: Vacancy for Client Relationship Manager - Senior Manager, Mining and Metals

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.


Accenture is a global management consulting, technology services and outsourcing company, with more than 215,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.  The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010.

Client Relationship Manager - Senior Manager, Mining and Metals 
Job Location:Multiple Locations 
Job Number:00119915 
Apply OnlineJob DescriptionQualifications
Schedule: Full-time

Join Accenture and you will help make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture's CNR (Chemicals and Natural Resources) practice is a leading provider of management consulting, business and technology services to the Mining industry in North America. We're part of Accenture, one of the world's leading management consulting, technology services and outsourcing companies, and we can offer you greater scope and more opportunities to develop your career.

The CNR Client Services Team is currently recruiting for a Client Relationship Manager. This individual is primarily responsible for managing the client relationship, issue resolution, a-z financials. The incumbent must deploy strong relationship and problem-solving skills to maximize value creation and satisfaction, resolve issues, drive incremental business, and promote collaborative joint planning.

Duties & Responsibilities 
Build and retain strong operational relationships with key client contacts/decision makers through working directly with clients to resolve problems, support joint initiatives, drive new incremental value-added business and promote a win-win environment.
Build trust and rapport with key client contacts through demonstrating integrity and acting in the best interests of both the client and Accenture. Bring to light and to fruition - Client Productivity and Performance Improvement opportunities for Accenture.
Ensure and facilitate joint co management activities such as the annual planning meeting to create and implement joint improvement initiatives.
Clearly communicate the client's business drivers and priorities to executive stakeholders at Accenture and align them to a successful client development strategy for Accenture Review weekly/monthly internal performance reports and external client reports; facilitate action plans, where required.
Monitor customer satisfaction through available escalation and complaint tools and survey results.
Recommend and facilitate process improvements where required.
Provide oversight and effective management of the P&L of all client engagements and their respective associated projects.
Deploy strong relationship and problem solving skills to resolve client and Accenture's service and solutions delivery issues. Facilitate regular joint and internal meetings to discuss and resolve issues.
Act as escalation point for client issues.
Engage Client Services Director and decision-makers as required to resolve these issues and ensure proper documentation.
Prepare reports and summaries for Accenture executives related to Accenture's contractual performance and client issues.

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